Frequently Asked Questions (FAQs)
If you have questions about your loan with Waterstone Mortgage Corporation and would like to speak to someone, please call us at 855-792-6589. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.
Standard Servicing Fee Schedule
Accessibility & Language Access
Servicemembers Civil Relief Act (SCRA)
Mortgage Recast
What is a Mortgage Recast?
If I Recast my Mortgage, will my monthly payment remain the same forever?
Is there a minimum limp-sum requirement?
A minimum lump-sum payment of $10,000 is required. The payment can be submitted as:
• A single lump-sum payment, or
• Multiple principal reductions totaling at least $10,000, received within a three-month period, starting from the date the recast request was received
Is there a processing fee?
Are there specific eligibility requirements to qualify for a recast?
Yes.
- •Recasts are available for Fannie Mae and Freddie Mac conventional loans only.
- •Recasts are not available for FHA, VA, or USDA loans.
- •Some investors may permit only one recast within a 12 month period.
- •Recasts are limited to first lien mortgages; second liens are not eligible.
- •The account must be current, with no delinquencies or active bankruptcy.
- •The loan must not be in an interest only period.
- •For Adjustable Rate Mortgages (ARMs), there must be no interest rate change scheduled within the next 30 days.
- •All outstanding fees must be paid in full prior to recast approval.
- •The loan must not be scheduled for servicing release within the next 15 days.
Why are interest only and adjustable rate mortgages ineligible?
Which part of my payment will a recast affect?
What does the process look like?
To initiate a recast request, please contact our Homeowner Care Team at 855-792-6589 (Monday–Friday 8 AM–9 PM ET, Saturday 8 AM–12 PM ET).
• Your request will be forwarded to the Special Loans team.
• You’ll receive amortization schedules based on your curtailment amount.
• Once the payment and fee are received, a Recast Agreement will be mailed.
• Once the notarized and executed agreement is returned, system updates will be completed, and a new billing statement will be generated to reflect the new payment.
• Please anticipate a 45-90 day processing time depending on documentation and investor cutoffs.
Where do I send my payment?
Please remit your principal reduction and fee either via mail to:
Waterstone Mortgage Corporation
Attn: Special Loans
3138 E Elwood Street
Phoenix, AZ 85034
You may also utilize the following wire instructions to remit the principal reduction and fee:
BANK NAME: Waterstone Mortgage Corporation
BANK ADDRESS: 3201 Orchard Rd. Oswego, IL 60543
BENEFICIARY: Servbank Payment Clearing
ABA ROUTING NUMBER: 071993214
CHECKING ACCOUNT NUMBER: 10000207844
SPECIAL INSTRUCTIONS: Loan Number/Recast